Refund Policy

 
Last Updated: [Insert Date, e.g., March 30, 2026]
 
At XINHANGCHENG DIFFUSER SHOP, your satisfaction is our top priority. We offer a hassle-free return and refund policy for all our diffusers, humidifiers, and accessories, in compliance with consumer protection laws.
 

1. Return Eligibility

 
  • Return Window: You may return or exchange any unused, unopened, or defective product within 30 days of delivery for a full refund, store credit, or exchange.
  • Condition Requirements:
    • Products must be in their original packaging, with all tags, labels, and accessories intact.
    • Defective or damaged products may be returned regardless of use, provided you provide proof of the issue (photos/videos).
    • Custom or personalized products are not eligible for return unless defective.
     
 

2. How to Initiate a Return

 
  1. Contact Our Support Team: Email support@xinhangcheng.shop with your order number, reason for return, and photos of the product (if defective/damaged).
  2. Receive Return Authorization: Our team will review your request and send a Return Merchandise Authorization (RMA) number within 24 hours. Returns without an RMA number will not be accepted.
  3. Ship the Product: Send the product to the return address provided in your RMA confirmation. You are responsible for return shipping costs, unless the return is due to our error (defective product, wrong item sent).
  4. Refund Processing: Once we receive and inspect the returned product, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.
 

3. Refund Details

 
  • Full Refund: For eligible returns, we will refund the full purchase price of the product, excluding original shipping costs (unless the return is due to our error).
  • Partial Refund: We may issue a partial refund for products returned in damaged or non-original condition, or after the 30-day window.
  • Exchange: If you prefer an exchange, we will ship the new product to you free of charge (for KONGHK orders) once the returned item is received.
  • Refund Timeline: Refunds typically take 3–10 business days to appear in your account, depending on your payment provider.
 

4. Defective & Damaged Products

 
If you receive a defective, damaged, or incorrect product:
 
  • Contact us within 7 days of delivery with photos of the product and packaging.
  • We will cover all return shipping costs and offer a full refund, replacement, or store credit, at your choice.
 

5. Shipping & Handling

 
  • Return Shipping: Customer is responsible for return shipping, unless the return is due to our error.
  • Original Shipping: Original shipping costs are non-refundable, unless the return is due to our error.
  • International Returns: For international orders, customers are responsible for return shipping and any customs fees. We will refund the product price once the item is received.
 

6. Contact Us

 
For questions about returns, refunds, or exchanges, contact our support team at support@xinhangcheng.shop.